The position is part of the Global Voice Operations team. This is a 24X7 operations team supporting Cisco Voice Infrastructure. The engineer will be responsible for managing technical excellence within the Voice Team and providing 2nd level technical assistance. This role includes problem management, client liaison, technical architecture, and product development. Apart from this, the engineer will provide 2nd Line Support for supporting analysts, end-users and delivering functions under the Enterprise Voice Portfolio. Support typically takes the form of investigating and resolving problems, incident handling. Availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules.
This individual will have experience in administering and support of Cisco voice technologies as well as a good understanding of IP telephony supporting the Contact Centre environment. A flexible work schedule is a requirement, one must be able to work nights and weekends when necessary.
*Important thing is candidate should know the English language*
Voice over IP principles and PBX functionality (Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&P, UCM Cloud, SIP, SCCP, H.323, etc.)
VPN and other remote connectivity
Cisco switches, routers and firewalls
The candidate should know the English language
Extensive Voice systems administration experience
Knowledge and understanding of Voice network system requirements and standards.
Knowledge, experience and leadership around Voice Network technologies, including the following: