Working Address
- Số 5, tòa nhà Thiên Sơn (tầng 1) Nguyễn Gia Thiều, Phường Võ Thị Sáu, Quận 3, TP. HCM, Việt NamView map
Job Description
- Customer Relationship:
- Active Account Management according to an agreed plan.
- Support team in communicating with customers when they need a higher escalation level.
- Working closely with the BD team and partners to grow the business.
- Operation Management role:
- Manage Team Leaders closely to make sure all monthly payroll KPIs (timeliness, accuracy, customer service and compliance) are met.
- Build and maintain team processes and templates, monitor implementation and problem solve issues.
- Report to the Management Board quarterly. Contribute to a strategic plan.
- Staff Management role:
- Directly supervise Team Leaders, set goals, rate performance and pay bonus 1/4ly, approve leave / expenses / discipline etc.
- Develop own direct reports and ensure training plans for all staff exist and are being carried out.
- Monitor team workload and agree timing of new team formation with the Director. Hire Team Leaders.
- Improve the Payroll process technique and problem solve:
- Keep up to date on legal changes and ensure timely communication of changes to customers.
- Problems solve customer complaints and fix the system so they don’t happen again.
- Reach out to stakeholders in Payroll processing (government departments, HRMs in industry, current clients, potential clients) and provide thought leadership in this field.
- Vietnamese national with a university degree;
- From 5 years experience in Payroll Service management / Other B2B customer service or HR employee relations/C&B
- Proven managing people in a group of >10 people.
- At least 2 years working with MNC or foreign companies (employee or supplier)
- Strong computer skills;
- Calm, friendly, outgoing, personality, able to motivate and create a positive customer services team culture.
- Good English skills (>=IELTS 5.0 - equivalent level) able to handle international standard communications;
- Proven track record in B2B Customer service;
- Professional look and attitude;
- Highly organized and energetic.
Skills
c&B
HR & Payroll
HR - Human Resource
HR2B - Talent Recruitment JSC
Ho Chi Minh
51-100 employees
https://www.hr2b.com/
Ho Chi Minh
51-100 employees
https://www.hr2b.com/
Labor Supply
About
HR2B is one of the top 3 HR Professional Services companies in Viet Nam. In operation since 2003, HR2B now has over 70 employees in 3 offices nationwide. Due to continued business expansion, HR2B is now looking for a talented and motivated staff to join the team.
Working Address
Số 5, tòa nhà Thiên Sơn (tầng 1) Nguyễn Gia Thiều, Phường Võ Thị Sáu, Quận 3, TP. HCM, Việt NamView map
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Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
