Application Support Supervisor

Shinhan Finance VN
Ho Chi MinhView map
Full time
Published 13/05/2021

Job Description

1. Enterprise application monitoring and support:

  • Monitor and do health check to ensure applications are in good status.
  • Support applications to ensure timely fix when having issue.
  • Co-work with other stakeholders with effective communication for effective application support, application/system optimization and continuous application/system enhancement. 
  • Support Application Support Manager to investigate and give out feasible solutions on cost and time manner to ensure applications are timely up-to-date.
  • Continuously update knowledge on the company business processes, system workflows and application manual.
  • Join Application development team to develop and customize existing applications/systems when necessary. 

2. Application quality assurance

  • Ensure quality assurance for all applications delivered by both external and internal Applic
  • Proactively assist users on testing systems/applications and follow up with timely delivery


1. Qualification: University Degree majored in Information Technology

2. Work Experience:

  • Minimum 03 years working experience in Software development and Application support.
  • Have working experience in Finance/Banking/Insurance is a plus. 

3. Knowledge:

  • Experience on application development and deployment.
  • Experience on Java, PHP, PL/SQL, Spring framework, … 
  • Good experience on ITIL framework and process.
  • Knowledge on Infrastructures, networking is a plus. 

4. Skills:

  • Able to communicate effectively with different stake holders
  • Able to communicate fluent in English (both written & verbal)
  • Good at trouble shooting, root cause analysis with wide knowledge in IT application area.
  • Good at business analysis and system analysis

5. Attitude:

  • Trust-worthy and have good attitude on facing multiple system issues
  • Positive thinking with service mind-set
  • Hard-working even at night-time or weekend (when needed)


Attractive salary and bonus

Health insurance and Social insurance regulated by Vietnam Labor Law

Professional, dynamic working environment

Introduce about company
Shinhan Finance VN
Saigon Trade Center, 37 Ton Duc Thang, Ben Nghe Ward, District 1, HCMC
About us

Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card’s know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.


Saigon Trade Center, 37 Ton Duc Thang, Ben Nghe Ward, District 1, HCMC View map