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Jellyfish HR


Việc làm Call Center_Furniture Company Team Leader


Call Center


350 ~ 450 USD/Month

Employment Status


Post period

Dec 21 2018 ~ Jan 20


✨ Mô tả công việc Our client: A Japanese company specialized in providing call center and customer services. Position: Call Center_Furniture Company Team Leader Working location: Tan Binh District, HCMC Working hour: work in shift, 6 days/week, 8 hours/day ✨ RESPONSIBILITIES - Supervising a dynamic team to support Client managed services to team members through rostering, monitoring, briefing, coaching, and others. - Making strong assurance of cascading updates from Client to CS agents in timely and accurate manner. - Taking decision about problems that occurred in the entire program that supports service Contact Center Client and its analysis. - Reporting to Project Supervisor for any abnormalities in operation - Rendering best support and sharing best practices to agents for maintain up-to-par standard and work efficiency. - Voluntarily taking inbound calls or digital contacts to support operation - Voluntarily making outbound calls to handle escalation cases - Taking part in improving quality of all units in CX & System within agreed development period - Making sure all team members are actively involved and work closely to achieve team and individual KPIs. - Being responsible for updates product/program into system for customer service (function Employee Support). - Provide Activity Report as Team performance report daily, weekly and monthly bases. - Attending Weekly Meeting with Clients to share insights and highlights of operation. - Attending to ad-hoc tasks as assigned by Superiors or Client.. ✨ Yêu cầu chung - At least 2 year-experience in leading an in-bound team in Call Center environment and related field. - Minimum of a bachelor degree in relevant field. - Basic Microsoft Office Applications. ✨ Quyền lợi - Salary range: 8,000,000 VND - 10,000,000 VND Gross - Bonus: twice a year - Salary review: once a year - Company trip, yearly health check. - Full insurance and income tax according to Vietnam Labor Law

Posted Interests


The address may be incorrect.

an Binh District, HCMC